Privacy Policy

We own all rights to the website, NEOS Advisory, and ensure our clients receive reliable and robust security and privacy. Our security protocols are designed to collect information when you visit our website such as IP address, cookie information, and pages visited from your browser, and record it in our server database. For any questions regarding our Privacy Policy, you are welcome to contact us.

We collect information that is:

• Voluntary: Provided by the user for download, career, newsletter, and contact form fields.
• Via Automated Mechanism: Derived from our tracking algorithms when you visit our website.
• The information provided by you is used to optimize website content according to your preferences and to contact you regarding any queries.
• We hold full responsibility to safeguard and conceal this information.
• NEOS Advisory is entitled to collect information to identify usage patterns from specific regions and specific areas of the website.
• Information collected for marketing purposes is used for marketing purposes only.
• Newsletters and other promotional content will only be shared with those who request them.
• Users have the autonomy to unsubscribe from our newsletter services at any time, as per instructions.
• Any changes made to the Privacy Policy will be posted on the website. Users are encouraged to visit the Privacy Policy page periodically to remain updated about changes.
• Our privacy regulations with regards to your personal information are covered in detail below from points 1 to 9.

1. Your personal information and how we collect it

When you use this website, we may ask for certain personal information including your name and contact information (email and phone number). You can also contact us using the mobile phone number mentioned on this website. All the mediums of collecting information mentioned here are internal and governed by this Privacy Policy.

2. How we use your personal information

We internally store, process, and disclose your personal information and other data we collect to provide you with the most suitable business solutions as per your query. NEOS Advisory will process your personal information in accordance with this policy, applicable to the type of business solution you seek, and we will disclose your personal information to our internal employees and experts only, with the aim of guiding and helping you make the right decision. We will also process your personal information for other legitimate business purposes such as producing statistics, analyzing the number of visitors to our website, and complying with other contractual, legal, and regulatory obligations and duties.

We do not use automated decision-making technologies in any shape or form to make final or conclusive decisions about you. A member of our staff will always be involved in the process of providing the best possible consultation to you.

3. Change of Purpose

We will only use your personal information for the purposes by which we collected it.

4. Transferring your personal information outside of the United Arab Emirates (UAE).

NEOS Advisory Consulting may share some of your personal information with our network within or outside the United Arab Emirates (UAE), who may use and process your personal information for similar purposes as described in this Privacy Policy. In these circumstances, we will take steps to ensure that your personal information is adequately protected, secure, and confidential.

5. Retention of your personal information

NEOS Advisory will retain your personal information for as long as necessary to satisfy the requirements. This means we will keep your personal information throughout the period of your relationship with us and whilst we are servicing your request.

If you no longer wish to receive our services, we will continue to retain your personal information on our client database for a further period of five years after our relationship ends, so that we can comply with our regulatory obligations. After the five-year retention period expires, we will delete your personal data from our records.

We will keep certain basic information about our clients (including contracts, identification documents, financial and transaction data) for up to seven years from when our relationship ends, for legal, compliance, and tax purposes.

6. Your Rights

You have the right to:

• Make a Data Subject Access Request to access your personal information at any time. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate personal information we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us.
• Request erasure / deletion / removal of your personal information. This enables you to ask us to delete or remove your personal information when we do not have a valid reason to continue to process it. You also have the right to ask us to delete or remove your personal information when you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your personal information to comply with local law. Please Note: We may not always be able to comply with your request for erasure for specific legal reasons which you will be informed of, if applicable, at the time of your request.
• Object to processing of your personal information when there is something about your situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to unsubscribe from where we are processing your Personal Information for direct marketing purposes.
• Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios:
  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful, but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or,
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to process it.
  • Data Portability / Request the transfer of your personal information to you or directly to another controller. This right only applies to automated information which you initially provided consent for us to use or where we used the personal information to perform a contract with you. We will (unless there is an exemption) assist you by securely transferring your personal information directly to another controller where technically feasible or by providing you with a copy in a structured commonly used machine-readable format.

7. Additional information and Response Time

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights or when you make an informal request). This is a security measure to ensure that personal information is not disclosed to any person other than the individual who has the right to receive it. We may also contact you to ask you for further information in relation to your request to help us locate your data and to speed up our response.

We try to respond to all legitimate requests within 24 hours. It may take us longer than a month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated.

8. Marketing Messages

Generally, we do not rely on consent as a legal basis for processing personal information except in relation to sending direct marketing communications via email or text message. You may receive marketing communications from us if you provided us with your details when you completed a website form. We may also use your identity, contact details, technical data, usage data, and profile data to form a view and decide which services may be of interest or relevant to you. We will never sell or disclose your personal information to any third parties to use for marketing.

9. Cookies

You can set your browsers to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.