Last updated – 18 August 2022
We collect information that is:
1. Your personal information and how we collect it
2. How we use your personal information
We internally store, process, and disclose your personal information and other data we collect to provide you with the most suitable business solutions as per your query. NEOS Advisory will process your personal information in accordance with this policy, applicable to the type of business solution you seek, and we will disclose your personal information to our internal employees and experts only, with the aim of guiding and helping you make the right decision. We will also process your personal information for other legitimate business purposes such as producing statistics, analyzing the number of visitors to our website, and complying with other contractual, legal, and regulatory obligations and duties.
We do not use automated decision-making technologies in any shape or form to make final or conclusive decisions about you. A member of our staff will always be involved in the process of providing the best possible consultation to you.
3. Change of Purpose
We will only use your personal information for the purposes by which we collected it.
4. Transferring your personal information outside of the United Arab Emirates (UAE).
5. Retention of your personal information
NEOS Advisory will retain your personal information for as long as necessary to satisfy the requirements. This means we will keep your personal information throughout the period of your relationship with us and whilst we are servicing your request.
If you no longer wish to receive our services, we will continue to retain your personal information on our client database for a further period of five years after our relationship ends, so that we can comply with our regulatory obligations. After the five-year retention period expires, we will delete your personal data from our records.
We will keep certain basic information about our clients (including contracts, identification documents, financial and transaction data) for up to seven years from when our relationship ends, for legal, compliance, and tax purposes.
6. Your Rights
You have the right to:
7. Additional information and Response Time
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights or when you make an informal request). This is a security measure to ensure that personal information is not disclosed to any person other than the individual who has the right to receive it. We may also contact you to ask you for further information in relation to your request to help us locate your data and to speed up our response.
We try to respond to all legitimate requests within 24 hours. It may take us longer than a month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated.
8. Marketing Messages
Generally, we do not rely on consent as a legal basis for processing personal information except in relation to sending direct marketing communications via email or text message. You may receive marketing communications from us if you provided us with your details when you completed a website form. We may also use your identity, contact details, technical data, usage data, and profile data to form a view and decide which services may be of interest or relevant to you. We will never sell or disclose your personal information to any third parties to use for marketing.